Privacy Policy

Effective Date: May 12, 2026
Last Updated: May 12, 2026

Table of Contents

On Point Wildlife Removal ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information when you visit onpointwildlife.com (the "Site") or use our wildlife removal, exclusion, and related services.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Who We Are

On Point Wildlife Removal provides humane wildlife removal, exclusion, attic restoration, and related services throughout Brevard County and surrounding areas in Florida.

Business Address: 4250 Dow Rd Suite #308, Melbourne, FL 32934
Website: onpointwildlife.com
Contact: Use the contact form on our Site or call the number listed on our Contact page.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly. When you request a quote, schedule service, fill out a contact form, call us, text us, or otherwise communicate with us, we may collect:

Your name
Phone number
Email address
Service address and property details
A description of the wildlife issue or service you need
Photos or videos you choose to share with us
Any other information you voluntarily provide

Information Collected Automatically. When you visit our Site, we may automatically collect:

IP address and approximate geographic location
Browser type and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 5)

Information From Third Parties. We may receive information about you from advertising platforms (such as Google Ads), call-tracking providers, review platforms, and lead-referral partners when you interact with our ads or listings.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes
Schedule, perform, and follow up on wildlife removal and related services
Send appointment confirmations, service updates, and reminders
Process payments and maintain service records
Improve our Site, services, and customer experience
Send marketing communications about our services, special offers, or seasonal wildlife alerts (you can unsubscribe at any time)
Comply with legal obligations, resolve disputes, and enforce our agreements
Measure the performance of our advertising and marketing campaigns

4. Text Messaging (SMS) Communications

If you provide your phone number, you may receive text messages from us regarding appointment scheduling, service updates, follow-ups, and (with your consent) promotional offers.

Message and data rates may apply.
Message frequency varies based on your service activity.
You can opt out at any time by replying STOP to any text message.
Reply HELP for assistance.
We do not share or sell mobile phone numbers or SMS opt-in data with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to operate the Site and to understand how visitors use it. This may include:

Essential cookies required for the Site to function
Analytics cookies (such as Google Analytics) that help us understand visitor behavior
Advertising cookies (such as Google Ads conversion tracking and the Meta Pixel) that help us measure ad performance and show relevant ads
Call-tracking that records which marketing source generated a phone call (calls may be recorded — see Section 6)

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

6. Call Recording

For quality assurance, training, and service-accuracy purposes, calls to and from our business may be monitored or recorded. By calling us or accepting a call from us, you consent to this recording. If you do not wish to be recorded, please let us know at the start of the call and we will accommodate your preference where possible.

7. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers. With trusted vendors who help us run our business — such as CRM and scheduling platforms, payment processors, call-tracking services, email and SMS providers, hosting providers, and marketing platforms — under agreements that require them to protect your information.
Business Partners. With contractors or referral partners only as needed to provide the service you requested.
Legal Requirements. When required by law, subpoena, court order, or to protect the rights, safety, or property of On Point Wildlife Removal, our customers, or others.
Business Transfers. In connection with a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

8. Third-Party Links

Our Site may contain links to third-party websites, including review platforms, social media, or partner sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

11. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of the "sale" or "sharing" of personal information (we do not sell personal information)

To exercise any of these rights, contact us using the information in Section 14. We may need to verify your identity before fulfilling your request.

12. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be highlighted on our Site. Your continued use of the Site or services after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

On Point Wildlife Removal
4250 Dow Rd Suite #308
Melbourne, FL 32934
Website: onpointwildlife.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend reviewing it with a qualified attorney to ensure it meets your specific business needs and complies with all applicable laws.